Guest Experience Lead

4 weeks ago


St Louis MO USA, United States Stand Out For Good Full time
About Us

At Stand Out For Good, we're passionate about creating a welcoming and inclusive environment for our guests. Our mission is to provide exceptional customer service, while fostering a culture of kindness and respect.

Job Overview

We're seeking a highly motivated and customer-focused Guest Lead to join our team. As a Guest Lead, you'll be responsible for leading and supporting management in achieving store goals, including world-class guest service, sales objectives, loss prevention, and merchandising presentation.

Key Responsibilities
  • Provide exceptional guest service through relationship building, product knowledge sharing, and maintaining a clean, well-maintained store environment.
  • Lead and support management in achieving store goals, including sales objectives, loss prevention, and merchandising presentation.
  • Coach associates on guest interactions to increase transactions and capture guest opportunities.
  • Address guest concerns, coming to resolution when possible, and involving management where appropriate.
  • Communicate effectively with store management and guests.
What We Offer
  • $20 / hour base pay
  • Paid Time Off
  • Generous associate discount
  • 401k with company match
  • Advancement opportunities
  • Free Mental Health support
  • Free Financial Wellness support
Requirements
  • Must be 18 years of age
  • Previous retail experience preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.

We're proud to be an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We're committed to creating a positive and inclusive work environment, and we're excited to have you join our team



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