Host - Guest Experience Ambassador

5 days ago

Miami FL USA, United States The H Group Full time
About Us:

The H Group is a leading lifestyle and hospitality company with a strong presence in the United States and Europe. Our mission is to provide exceptional experiences for our diverse clientele, built on integrity and a commitment to excellence.

Role Summary: $20.00 plus percentage of the Tip Pool

The Host is a critical position in delivering a memorable guest experience and driving the success of our restaurants. We seek a highly skilled and dedicated individual who embodies a guest-first attitude, strong service commitment, and excellent communication skills. The ideal candidate will be solutions-oriented, proactive, and able to work effectively in a fast-paced environment.

Key Responsibilities:
  • Greet and escort guests to tables in a gracious and professional manner.
  • Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all guests have an exemplary dining experience.
  • Greet and acknowledge VIPs in a professional manner.
  • Control the flow of guests coming into the restaurant and bar.
  • Anticipate guest needs and respond appropriately with a sense of urgency.
  • Maintain a proactive approach to solving any guest questions or problems.
  • Direct guest to the appropriate waiting area and provide table updates.
  • Bid farewell to guests, using their name, and encouraging them to return to the restaurant.
  • Maintain a clean and sanitized work environment.
  • Answer phone calls and direct them to the appropriate department.
  • Assist in supervising food servers, bussers, and food runners as it relates to guest contact and table information.
  • Oversee daily restaurant reservations and pre-assigns seating when necessary.
  • Communicate with management regarding special orders, cake orders, special requests, and VIP requests.
  • Shut down podium and reorganize host stand at end of a shift.
  • Ensure that all lost items are returned to management.
  • Act as a brand ambassador for the company.
  • Ensure compliance of all procedures and policies set forth by the company, division, and Health Department.
  • Perform all opening and closing duties as assigned.
Requirements:
  • Minimum 1 year experience as a host in a high-volume, fine dining setting.
  • Must be 18+ years of age.
  • Must be authorized to work in the United States.
  • Must have a Certified Food Handlers card.
  • Must have excellent time management skills.
  • Must be able to maintain a professional demeanor in a fast-paced environment.
  • Must be reliable, responsible, and trustworthy.
  • Must have high energy, great communication skills, and be able to work as part of a team.
  • Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.
  • Must have attention to detail and willingness to deliver exceptional customer service.

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