Guest Experience Associate

3 weeks ago

St Louis MO USA, United States Oak View Group Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Experience Attendant to join our team at Chaifetz Arena. As a key member of our event staff, you will be responsible for providing exceptional service to our guests, ensuring a safe and enjoyable experience for all.

Key Responsibilities
  • Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Greet guests and scan tickets as they enter the building or section assigned, ensuring a smooth and efficient entry process.
  • Ensure guest compliance with venue policies, including outside food and beverage, camera, bag, and other building policies.
  • Usher guests to their seats and provide directional assistance throughout the facility, ensuring they have a clear understanding of the event layout.
  • Monitor guest conduct and provide assistance to guests as needed, maintaining a safe and secure environment for all.
  • Assist in providing a safe and secure environment for Chaifetz Arena, reporting any unsafe equipment or situations to supervisory staff immediately.
  • Perform crowd control management functions, including directing guests to emergency exits and assisting with special needs.
  • Act as a member of the emergency evacuation team, directing guests to emergency exits and assisting with evacuation procedures.
  • Monitor emergency exits and assist guests with special needs, ensuring their safety and well-being.
  • Move around to various positions/locations based on event needs, providing flexible and adaptable support to our guests.
  • Hand out materials to guests as needed for events, ensuring they have the information they need to enjoy the event.
  • Follow directions for all event procedures and safety standards, maintaining a high level of professionalism and attention to detail.
  • Provide excellent customer service assistance to internal and external clients, responding to their needs and concerns in a timely and professional manner.
  • Exemplify the arena's GREAT customer experience philosophies, providing a positive and memorable experience for all guests.
Requirements
  • High school diploma, GED or equivalent preferred.
  • Demonstrated ability to function in a fast-paced, high-pressure environment.
  • Exceptional customer service experience and skills, with an outgoing and friendly personality.
  • Ability to communicate clearly and concisely in the English language.
  • Superior interpersonal and communication skills, with the ability to work both independently and as part of a team.
  • Ability to work flexible schedule, including long hours, nights, weekends, and holidays.
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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