Technical Services Representative
2 weeks ago
Dunhill Professional Search & Government Solutions is seeking a dedicated Technical Support Specialist to join our Program Support team. This role is crucial in delivering operational assistance to the Army National Guard (ARNG) Credentialing project, which encompasses the credentialing and privileging of healthcare professionals across various states and territories.
The Technical Support Specialist will engage in diverse project activities, ensuring that contract obligations are met while providing essential support to customers, team members, and project leadership.
Key Responsibilities:
- Manage credential files and assist in the processing of mobilization and training missions.
- Facilitate ongoing training for program users and healthcare providers.
- Provide technical support within the Department of Defense (DoD) approved system, Centralized Credentials Quality Assurance System (CCQAS).
- Coordinate and prepare for credentialing and privileging boards.
Qualifications:
- High School diploma is required; an Associate's or Bachelor's degree is preferred.
- 1-2 years of experience in help desk, technical support, or a related field.
- Strong organizational, verbal, and written communication skills.
- Ability to work both independently and collaboratively within a team.
- Willingness to acquire new skills and knowledge.
- Familiarity with issue tracking and project management tools.
- Experience with data visualization software is a plus.
- Assist customers and colleagues with system-related issues.
- Prepare reports as scheduled or as needed.
- Manage team email communications effectively.
Preferred Skills:
- MS Office 365 Fundamentals or equivalent experience.
Candidates must be U.S. citizens and will undergo a federal background investigation to access sensitive information.
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