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Customer Service Representative

2 months ago

Texas, United States Calculated Hire Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Calculated Hire. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Handle a high volume of inbound calls in a timely and professional manner, providing accurate and efficient support to our clients.
  • Respond to customer inquiries and resolve issues related to Medicare products and services, utilizing your knowledge of Eligibility requirements, special elections, and Medicare-related information.
  • Follow established communication scripts to ensure compliance and maintain accurate records, while exercising strict confidentiality in all matters, including PHI information.
  • Verify customer information to ensure eligibility for our plans and respond to customer inquiries in a professional and courteous manner.
  • Participate in meetings and committees as needed to contribute to the success of the team, fostering a collaborative and productive work environment.
  • Manage work balance between calls and live chats to ensure efficient and effective service delivery, while maintaining a high level of productivity in a fast-paced environment.
Requirements:
  • Accurate data entry skills and attention to detail, with the ability to analyze information, problems, and situations to develop effective solutions.
  • Experience analyzing and solving customer problems, with excellent verbal and written communication skills, and the ability to effectively organize and prioritize tasks.
  • Intermediate proficiency in Microsoft Office Suite, with the ability to multitask independently and on a computer, and a proven ability to work independently as well as a productive member of a team.

High School Diploma or GED required. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.