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Technical Solutions Engineer

2 months ago


Texas, United States Stay Gold Solutions Full time

Overview: We are looking for a dedicated and skilled Customer Engineer to enhance our customer engagement and satisfaction. In this role, you will leverage your technical expertise to provide exceptional support and guidance to our clients, ensuring their needs are met effectively.

Key Responsibilities:

  • Work closely with the sales department to identify potential clients and actively engage in the sales cycle from initial discussions to closing.
  • Deliver impactful product demonstrations and presentations that highlight the features and advantages of our offerings.
  • Assess customer needs and challenges, crafting tailored solutions that address their specific requirements.
  • Offer technical guidance and support to clients, resolving inquiries and concerns during the pre-sales process.
  • Create and present technical proposals, solution designs, and specifications that align with customer expectations and industry standards.
  • Collaborate with product development teams to provide insights on product improvements and stay informed about the latest updates.
  • Conduct proof-of-concept activities to validate the effectiveness of our solutions, fostering customer trust and satisfaction.
  • Keep abreast of industry trends and competitive products to position our solutions effectively.
  • Represent the company at industry events and conferences, engaging with potential clients.

Qualifications:

  • Bachelor's degree in a relevant technical discipline or equivalent experience.
  • A minimum of 5 years of experience in a related field, particularly in Network/Security/Pre-Sales Engineering.
  • Strong technical foundation with proven experience as a Customer Engineer or in a pre-sales/technical sales capacity, ideally within the information security sector.
  • Exceptional communication and presentation skills, capable of conveying complex technical information to varied audiences.
  • Ability to build strong relationships with clients, understanding their needs and providing customized solutions.
  • Excellent problem-solving and analytical abilities, with a knack for innovative thinking.
  • Self-motivated with the ability to manage multiple tasks in a fast-paced environment.
  • Willingness to travel as necessary for client engagements and industry events.

Compensation: Stay Gold Solutions is committed to providing fair and competitive compensation packages. The salary for this position will be based on qualifications and relevant experience, with an expected range of $160,000 - $180,000 USD. Our comprehensive benefits package includes stock options, attractive perks, and an annual bonus for eligible roles.