Technical Service Specialist

2 weeks ago


Texas City, Texas, United States Zeiss Inc Full time
About Us:

Join a legacy of innovation

At ZEISS, we take pride in our rich history of over 177 years, continuously adapting to the dynamic landscape of technology and science. As a leader in various sectors, including Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology, we are committed to fostering a sustainable future through innovation. With a global workforce exceeding 42,000, including over 4,000 in the US and Canada, we invite you to be part of our journey.

What’s the role?

As a Technical Service Specialist, you will collaborate with a dedicated team that is essential to the success of Carl Zeiss Industrial Quality Solutions, LLC. This role allows you to showcase your expertise in enhancing processes related to the installation and maintenance of specialized equipment. You will engage with clients and various service teams that facilitate the deployment of ZEISS products in the field. Furthermore, you will support the R&D department with engineering tasks concerning design, construction, and testing of new systems. This position also involves assisting in the production of systems during different phases of assembly and setup.

Key Responsibilities:
  • Install, repair, troubleshoot, service, and calibrate advanced machinery at client sites.
  • Exhibit exceptional customer service skills with a strong commitment to quality.
  • Demonstrate your capacity to acquire new skills on sophisticated CMMs (Coordinate Measuring Machines) through mechanical and electronic proficiency.
  • Complete necessary administrative documentation accurately and thoroughly.
  • Adopt a solutions-oriented approach while working independently in a high-pressure, fast-paced, and innovative setting.
  • Willingness to travel 90-100% within the service area, including potential international travel.
  • Perform additional duties as required.
Qualifications:
  • High School diploma, GED, or equivalent.
  • Technical school, associate, or bachelor’s degree in a relevant technical field such as Electronics or Industrial Mechanics is preferred.
  • Training and experience from a Military Technical School is acceptable.
  • Prior experience with hand tools and basic electrical testing equipment is essential.
  • Proficiency in Microsoft operating systems is required.
  • Ability to lift up to 75 pounds unassisted.
  • Availability to work a minimum of 50 hours per week, including regular and overtime hours.
  • Capability to operate in an industrial production environment.
  • A valid Driver's License is mandatory.
  • Strong communication and customer service skills are essential.
Preferred Qualifications:
  • Experience in installing and troubleshooting industrial electronics, machinery, or computer systems is advantageous.
  • Familiarity with CMM (Coordinate Measuring Machine) installation and troubleshooting is preferred but not mandatory.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.

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