Regional Property Manager
2 days ago
Job Title: Regional Property Manager
Company: Laurel Real Estate Services, LLC
Summary/Objective:
The Regional Property Manager is responsible for overseeing the management of multiple assets within a designated region. This role requires strong leadership to ensure the financial and operational success of Laurel Real Estate Services, LLC's Property Management Services Division. The Regional Property Manager must uphold the company's culture and core values, provide exceptional customer service to residents and tenants, and maintain high standards of professionalism and integrity.
Key Responsibilities:
- Asset Management: Directly coordinate the cross utilization of employees at assigned properties, building a 'one team' mentality across properties.
- Leadership: Lead by example, embodying Laurel's culture and core values of integrity, respect, accountability, and communication.
- Customer Service: Provide outstanding customer service to residents and tenants, ensuring professionalism and politeness in all interactions.
- Relationship Management: Maintain respectful relationships with staff, tenants, and vendors, while prioritizing Fair Housing and equal treatment.
- Operational Oversight: Oversee all aspects of property operations, including risk management, facilities maintenance, financial management, training, human resources, marketing, IT, and leasing.
- Performance Optimization: Strategically manage and optimize the performance of each assigned property, representing the best interests of residents, tenants, management, and owners.
- Communication: Maintain open communication channels with onsite teams, supervisors, executives, and ownership.
- Task Delegation: Assist in task delegation and oversight of staff in the absence of team members.
- Market Intelligence: Stay informed about market trends and competition, offering innovative solutions to maintain relevance in the marketplace.
- Performance Evaluation: Evaluate Property Managers and provide guidance to maximize asset performance and efficiency.
- Compliance: Ensure compliance with Laurel's policies, fair housing laws, ADA, and employment laws.
- Availability: Be available for weekend work and on-call duties as needed.
Financial and Operational Management:
- Financial Planning: Ensure adherence to approved annual budgets and business plans to maximize Net Operating Income (NOI).
- Financial Analysis: Review and verify the accuracy of financial reports, analyzing budget-to-actual performance and future projections.
- Capital Projects: Oversee capital projects and reconciliation processes.
- Staff Management: Conduct regular reviews of Property Managers and other staff.
- Staffing: Maintain optimal staffing levels and coordinate schedules.
- Internal Reporting: Review internal reports related to staff, commissions, performance, IT, and insurance.
Leasing and Marketing Management:
- Lease Administration: Oversee lease administration processes and compliance.
- Leasing and Sales: Monitor leasing and sales activities, adjusting strategies to achieve budgeted occupancy.
- Market Research: Conduct market surveys and prepare property performance reports.
- Marketing Strategies: Monitor market trends and implement promotions or incentives as needed.
Training and Development:
- Staff Training: Provide training and support to on-site staff across the portfolio.
- Onboarding: Collaborate with Human Resources for successful onboarding of new employees.
Requirements:
- Education: Bachelor's degree required.
- Licensure: Current Pennsylvania Real Estate license.
- Experience: Minimum 5-7 years of property management experience.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and property management software.
- Interpersonal Skills: Excellent interpersonal and communication skills.
- Leadership Skills: Strong leadership abilities with a focus on customer service and decision-making.
- Flexibility: Flexibility in work schedule and willingness to adapt to job demands.
- Software Proficiency: Experience with AppFolio is a plus.
Work Environment: This role operates in a standard office environment using computers, phones, and other office equipment. This role is 100% onsite.
Position Type: Full-time, 40 hours per week, with potential for weekend and nighttime work.
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