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Property Operations Coordinator

2 months ago

Pittsburgh, Pennsylvania, United States Hudson Companies Full time


The Property Operations Coordinator brings valuable knowledge and expertise to the team, supporting the overall marketing and leasing activities, as outlined below (subject to modification).

Main duties encompass aiding in the daily management of the property while also engaging in leasing, revenue optimization, financial planning, and fostering resident and community relations.


Key Responsibilities

  • Assist in the Comprehensive Management of the Property
  • Understand and address the needs & expectations of residents
  • Maintain effective communication with residents
  • Resolve and mediate resident complaints & conflicts promptly and professionally
  • Monitor rental payments and enforce delinquency policies
  • Assist with property inspections, move-in and move-out processes
  • Prepare move-in packages & documentation
  • Ensure units are ready for occupancy and conduct move-in inspections
  • Collect deposits and/or fees related to move-ins
  • Support the execution of turnover events as directed by the Property Manager
  • Oversee and train Concierge Staff
  • Lead the hiring, training, and development processes
  • Coordinate and engage in resident life programming
  • Fulfill Leasing and Lease-up requirements
  • Manage the prospective resident leasing process from initiation to completion
  • Collaborate with leasing staff to ensure successful annual lease-ups and meet specific sales targets weekly and monthly
  • Negotiate lease renewals with existing residents
  • Maintain awareness of the local market
  • Assist in the development and implementation of the overall marketing strategy
  • Coordinate and oversee relationships with external organizations
  • Plan and manage events & sponsorship opportunities
  • Oversee both On and Off Property Marketing initiatives
  • Manage all media aspects related to the property
  • Review and approve printed materials such as flyers, mailers, and brochures
  • Oversee online advertising efforts
  • Provide oversight and training for Community Assistants, Concierge Staff, Maintenance Staff, and any other personnel directly associated with the property
  • Assist in the hiring, training, and development process
  • Manage scheduling, employee record-keeping & payroll reporting
  • Create a marketing schedule to maximize exposure through the Marketing Plan
  • Monitor staff activities and make adjustments as necessary
  • Maintain a system for service requests
  • Engage in resident life programming
  • Assist in establishing overall goals and objectives for the resident community experience
  • Provide daily reports to management and ownership as required

Qualifications

  • Bachelor's degree in Business or a related field.
  • Preferred experience includes prior property management experience
  • Proficient in software applications including word processing, Excel, email, web browsing, and property management systems
  • Strong numerical skills along with excellent communication, customer service, and organizational abilities are essential.