Service Manager

3 days ago

California USA, United States Firestone Complete Auto Care Full time
Job Summary

We are seeking a highly skilled Service Manager to join our team at Firestone Complete Auto Care. As a Service Manager, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service delivery.

Key Responsibilities
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serve all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensure high teammate retention
  • Maintain compliance with quality standards
  • Develop customer satisfaction and retention
  • High School Diploma or equivalent
  • 4 years of auto service technical experience
  • 1 year of service manager or service writer experience
  • Problem solving - customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements
  • Willingness to continue education and remain current in automotive repair issues
  • Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
  • Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Benefits

We offer a comprehensive benefits package, including:

  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Tuition reimbursement program
  • 401(k) match
  • Vision and Dental Coverage
  • On demand pay (daily pay) program available
Our Values

We pride ourselves on our commitment to:

  • Professional Development: We invest in our teammates' growth and success.
  • Community & Involvement: We give back to our local communities and support our teammates' volunteer efforts.
  • Integrity & Teamwork: We value our teammates' contributions and strive to create a positive work environment.

Bridgestone is an Equal Employment Opportunity / Affirmative Action employer. We consider all qualified applicants without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

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