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Regional Service Operations Manager

2 months ago

California, Missouri, United States Wohn-Service-Team Full time
Company Overview:
At Wohn-Service-Team, we are dedicated to delivering exceptional service and support to our clients through our skilled team of professionals.

Position Summary:
The Regional Service Operations Manager plays a pivotal role in overseeing all field service activities within a designated area. This position is essential for ensuring that our services meet the highest standards of quality and efficiency.

Key Responsibilities:
1. **Leadership and Management:**
- Direct and supervise Field Service Technicians and Engineers, ensuring they provide outstanding customer service and uphold company values.
- Conduct regular performance evaluations and provide constructive feedback to enhance team capabilities.

2. **Training and Development:**
- Develop and implement training programs for staff to ensure they are well-versed in our products and services.
- Serve as a subject matter expert, offering guidance on installation and maintenance procedures.

3. **Quality Assurance:**
- Perform on-site evaluations to ensure compliance with company policies and industry standards.
- Address any service-related issues promptly to maintain customer satisfaction.

4. **Technical Support:**
- Provide technical assistance to the field service team, troubleshooting issues as they arise.
- Maintain and update training materials and documentation for ongoing reference.

5. **Vendor Management:**
- Collaborate with the Vendor Manager to onboard and train service partners, ensuring they meet our quality expectations.

Qualifications:
- A minimum of 5 years of experience in Field Service Management or a related field.
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
- Highly organized and detail-oriented, with a proven ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft 365 and other relevant software tools.
- Willingness to travel as required to support field operations.

Join Us:
Become a part of our dynamic team at Wohn-Service-Team, where your expertise will contribute to our mission of delivering top-notch service to our clients.