Service Manager

2 months ago

California USA, United States Firestone Complete Auto Care Full time
Company Overview

Bridgestone Retail Operations (BSRO) is a leading provider of tire and auto service solutions in North America. With over 22,000 teammates and more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations, we offer a wide range of career opportunities.

We prioritize our teammates' growth and well-being, providing formal training, performance incentives, paid vacation and holidays, competitive healthcare packages, and a 401(k) plan. Our commitment to diversity and inclusion fosters a culture where everyone can thrive.

Position Summary

This role combines technical expertise with exceptional people skills, requiring you to manage customer relationships, supervise vehicle technicians, and oversee the hiring and training of an effective auto service team. You will also be responsible for maintaining compliance with quality standards, developing customer satisfaction and retention, and ensuring high teammate retention.

Key qualifications include a high school diploma or equivalent, 4 years of auto service technical experience, and 1 year of service manager or service writer experience. Strong problem-solving skills, ability to manage inventory and scheduling, and capacity to lead and coach others are essential.

Responsibilities
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serve all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensure high teammate retention
  • Maintain compliance with quality standards
  • Develop customer satisfaction and retention
  • Manage inventory, scheduling, equipment maintenance, and other operational aspects
  • Lead and coach others to achieve team goals
  • Recruit and select technicians and general service teammates successfully
  • Continuously educate yourself on automotive repair issues
  • Complete all required Firestone Complete Auto Care store education courses and modules
  • Hold a valid automotive driver's license at all times
Our Benefits

We offer a comprehensive benefits package, including health benefits, paid vacation and holidays, on-the-job training, company-funded ASE certifications, tuition reimbursement, 401(k) match, vision and dental coverage, and an on-demand pay program.

Our Values
  • Professional Development: We invest in our teammates' growth and provide resources for career advancement.
  • Community & Involvement: We engage with local communities and give back where we can.
  • Integrity & Teamwork: We value a family-like mentality and strive to do things right, always.

Bridgestone is an Equal Employment Opportunity / Affirmative Action employer, committed to considering all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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