Service Manager/Store Assistant

5 days ago


San Diego California, United States Evan's Tire & Service Centers Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor/Store Assistant Manager to join our team at Evan's Tire & Service Centers. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring that our customers receive the highest level of satisfaction.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to your level of knowledge and clearly communicate any additional recommendations from our Automotive Technicians to customers, so they can make an informed decision.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for approved services, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements
  • Prior experience as a Service Advisor is helpful, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement


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