Client Account Coordinator

2 weeks ago


Dickinson, North Dakota, United States Great Plains Restorative Services Full time
Job Overview

The Client Account Coordinator plays a crucial role in the verification and documentation of insurance benefits, ensuring that clients are informed about their coverage and out-of-pocket expenses. This position involves a thorough review of medical documentation to ascertain the eligibility of services based on the diagnosis and the specific criteria set by insurance providers.

Key Responsibilities
  • Contact insurance providers or utilize online portals to confirm benefits and eligibility.
  • Ensure that all insurance policy details are accurate and that claims submission information is correctly recorded in the client account.
  • Examine physician orders to identify requested items and services, reaching out to medical offices for any necessary supporting documentation.
  • Input all initial orders for rentals and supplies into the system.
  • Collaborate with customer service to verify that all resupply orders have the necessary prescriptions and that clients qualify for their resupply requests.
  • Initiate all necessary waivers and meet with clients to clarify any coverage issues or concerns.
  • Demonstrate a commitment to ongoing learning by staying updated on payer regulations through various resources such as journals and newsletters.
  • Respond promptly to all forms of communication, ensuring a professional approach when interacting with clients and colleagues.
  • Exhibit strong organizational skills by prioritizing tasks effectively and offering assistance to team members when possible.
  • Maintain open communication with various departments to ensure seamless operations.
  • Be self-motivated and capable of managing multiple responsibilities, while fostering a cooperative environment with healthcare professionals and the public.
Qualifications

A high school diploma is required, with an associate degree in a related field preferred. A minimum of two years of experience in customer service is also preferred.

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