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Client Account Coordinator

2 months ago

Dickinson, North Dakota, United States Great Plains Restorative Services Full time
Job Overview

The Client Account Coordinator plays a crucial role in the management and verification of insurance benefits and customer accounts. This position is dedicated to ensuring that all medical items requested by clients are covered by their insurance policies, while providing exceptional service and support.

Key Responsibilities
  • Conducts outreach to insurance providers to confirm eligibility and benefits.
  • Maintains accurate and up-to-date insurance policy information for each client account.
  • Analyzes physician orders to identify required items and services, coordinating with medical offices for necessary documentation.
  • Processes initial orders for rentals and supplies efficiently.
  • Collaborates with customer service to verify that all resupply orders are supported by valid prescriptions and client eligibility.
  • Initiates and explains any necessary waivers to clients regarding coverage issues.
  • Stays informed about payer regulations and guidelines through continuous learning and professional development.
  • Responds promptly to all forms of communication, ensuring a high level of service to clients and colleagues.
  • Effectively prioritizes tasks and offers assistance to team members as needed, fostering a cooperative work environment.
  • Demonstrates strong communication skills and actively listens to client needs, ensuring a responsive and responsible approach to service.
Qualifications

A high school diploma is required, with an associate degree in a relevant field preferred. A minimum of two years of experience in a customer service role is advantageous.

Posted by Great Plains Restorative Services