Branch Operations Supervisor

2 weeks ago


Pittsburg, California, United States Self-Help Full time

About Us:

Self-Help has been dedicated to addressing economic disparities since 1980, particularly in communities that have encountered systemic obstacles in wealth accumulation. Our mission centers on fostering and safeguarding ownership and economic prospects, advocating for economic justice. This entails ensuring that all communities possess the essential infrastructure necessary for prosperity, including access to quality education and fresh food sources that bolster opportunities at the neighborhood level, irrespective of demographics, income, or wealth. Throughout our history, we have continually sought innovative approaches to advance economic justice, from offering fair and affordable loans to collaborating with partners to advocate for legislative reforms against unjust policies.

Position Overview:

We are in search of a Branch Operations Supervisor to enhance our team in Pittsburg. In addition to excelling in the duties of a Teller, the Branch Operations Supervisor will undertake the following responsibilities:

Key Responsibilities:

Branch Operations and Staff Support:

  • Ensure that the operations line is adequately staffed and functioning efficiently.
  • Conduct thorough and timely self-assessments of the branch.
  • Lead or participate in performance and accountability discussions with Member Service Representatives (MSRs) under the guidance of the Branch Manager or Assistant Branch Manager.

Member Services and Additional Duties:

  • Communicate services to prospective personal and business account members to foster additional business for the credit union.
  • Actively engage in business development initiatives, including attending events or ensuring staff availability for participation.
  • Execute other tasks and projects as assigned.

Qualifications:

  • Fluency in English and Spanish is highly preferred.
  • Associate's degree or a combination of education and experience totaling two to three years in banking or retail, including at least one year in a leadership role.
  • Willingness to travel to support other branches as needed.
  • Prior experience in sales or sales management within a financial institution, retail, or service sector is advantageous.
  • Strong attention to detail and the ability to effectively organize and prioritize tasks.

If you resonate with our mission and are eager to contribute to an organization that values teamwork and collaboration while striving to create economic opportunities for all, we encourage you to consider this role.

Compensation: $36.68 per hour

Self-Help is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, disability, gender identity, age, sexual orientation, or any other characteristic protected by law.


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