Table Games Operator
1 week ago
POSITION SUMMARY
The Table Games Operator is tasked with managing the operations of table games in a professional and engaging manner. This role is crucial in safeguarding company assets by strictly following all organizational policies and state regulations, including Internal Controls Policies and Procedures and the Responsible Gaming Plan.
GENERAL ACCOUNTABILITIES
The following responsibilities outline the essential functions of this position:
- Conduct table game operations with unwavering adherence to Internal Control Policies and Game Rules.
- Ensure meticulous documentation of all pit paperwork, including fills and markers.
- Maintain accuracy in the table bank.
- Provide clear explanations of game rules and address guest inquiries.
- Alert the shift supervisor regarding any irregularities in customer gameplay.
- Uphold a clean and safe gaming environment.
- Attend to the needs of guests with enthusiasm.
- Actively promote and exemplify exceptional customer service in line with departmental and company standards.
- Effectively manage customer concerns and requests.
- Maintain confidentiality of all company information at all times.
- Perform duties of other positions as required.
- Execute all responsibilities in a safe and responsible manner.
- Complete additional tasks as assigned by management.
WORKING CONDITIONS
Must possess the ability to:
- Stand for extended periods on various surfaces.
- Reach across tables to manage cards and wagers.
- Perform sweeping arm motions to deal cards.
- Exhibit finger dexterity for shuffling and dealing.
- Execute basic mathematical calculations.
- Be physically mobile, capable of lifting and carrying up to 25 lbs., and perform various physical tasks in different work environments.
JOB QUALIFICATIONS
Applicants must be at least 21 years old, demonstrating professionalism and the ability to manage high-stress situations. Flexibility in scheduling is essential, as days off and shifts may vary based on company needs. Overtime may be required. This position involves spending a significant amount of time on the casino floor, subject to varying crowd sizes, noise levels, and smoke exposure. A High School Diploma or equivalent is required, along with the ability to read and comprehend technical documents, regulations, and correspondence while maintaining confidentiality.
COMPLIANCE RESPONSIBILITIES
In addition to the aforementioned duties, all team members are responsible for compliance with laws and regulations:
- Participate in mandatory training sessions provided by the casino.
- Obtain necessary licenses.
- Perform duties in accordance with local laws and regulations.
- Ensure minors are prohibited from gambling or loitering in gaming areas.
- Be knowledgeable about relevant ordinances, regulations, and policies.
- Understand the Property's programs addressing problem gambling.
- Consult with appropriate personnel to maintain effective compliance systems.
- Investigate exceptions and report any fraudulent activities.
- Report any known misconduct by team members.
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