Operations Supervisor
2 weeks ago
Job Overview
- The Operations Supervisor plays a crucial role in assisting the General Managers to meet both quantitative and qualitative objectives of their establishments, ensuring adherence to Company Policies & Procedures.
Key Responsibilities:
- Oversee and guide all Shift Supervisors and Team Members to prioritize complete customer satisfaction, with Customer Service as the foremost priority.
- Empowered to take necessary actions to address customer complaints swiftly and ensure their satisfaction.
- Required to respond promptly to all customer grievances through various channels, including the Company's website, in person, or via telephone.
- Ensure the safety of Team Members and Customers by adhering to safety and sanitation protocols.
- Achieve Company standards in Food & Beverage Cost Control, Quality, Service, Cleanliness, and Cash Control.
- Recruit, schedule, train, evaluate, and when necessary, discipline Team Members in accordance with Company protocols.
- Create weekly work schedules in compliance with Company policies and Labor Laws.
- Effectively manage labor hours based on business levels by sending Team Members home when necessary.
- Foster positive employee relations and address Team Member grievances promptly.
- Ensure all required actions on the Company's checklists are completed, including Cleaning Chart duties.
- Consistently manage Team Members to meet Company standards, expectations, and governmental regulations.
- Manage by Priority: Customer Service, Cleanliness, Restock & Prep, Miscellaneous Cleaning.
- Monitor sanitation requirements, cashier protocol, portioning, and waste to maintain quality.
- Conduct Hourly Temperature & Quality Checks and take corrective actions as needed.
- Maintain Cash Management protocols, including routine cash drops, shift receipts, change availability, and accurate Cash Variance documentation.
- Effectively manage required staffing levels and ensure compliance with Company standards and regulations.
- Keep Team Member attendance records updated and manage stock levels to prevent shortages.
- Generate purchase orders, conduct Daily and Inventory Counts, and complete Weekly Inventory counts.
- Handle all reporting requirements, including Cost Variance reporting, Payroll Worksheet, and Camera Reviews.
- Communicate all relevant information to Team Members and maintain communication with General Manager and District Manager on various operational matters.
- Ensure property and equipment are functioning properly by following maintenance protocols.
- Participate in training sessions and Company meetings as required.
Qualifications:
- 1 Year experience as a Supervisor in a Quick Service Restaurant or Casual Dining Environment or as a Mighty Taco Shift Supervisor.
- High School Diploma or Equivalent.
- Serv Safe Certification (Preferred).
- Skills: Time Management, Organizational Skills, Leadership, Communication Skills.
- Minimum 40-hour work week with availability for various shifts including late nights and weekends.
- Willingness to work at any Mighty Taco location.
- Reliable Telephone & Transportation.
- Must Pass the Mighty Taco Management Test.
Company Overview:
Mighty Taco has established itself as a prominent name in the fast-casual dining sector, operating numerous restaurants in Western New York. With a rich history of delivering fast, delicious Buf-Mex cuisine, Mighty Taco remains a favored choice for many. Join the Mighty Nation today
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