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Aviation Operations Supervisor

2 months ago

East Elmhurst, New York, United States Swissport International AG Full time

Overview:

Are you prepared to soar in a vibrant and fast-evolving aviation sector? As a worldwide frontrunner in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward: to furnish the aviation industry with reliable and customized solutions globally, enhancing the customer experience.

We recognize that our workforce is what sets us apart from our competitors. At Swissport, we are motivated by our core principles of Show You Care, Do the Right Things, and Win as a Team. We are currently on the lookout for committed individuals who resonate with these values to become part of our team across various locations worldwide.

Job Summary:

The incumbent will oversee the daily safe and effective operation of into-plane and Ground Support Equipment (GSE) fueling operations. This includes managing activity scheduling, workforce planning, fuel quality assessments, budgeting/forecasting, and performance oversight. Additionally, the role entails ensuring that customer service benchmarks are achieved and contractual obligations are fulfilled.

The anticipated compensation range is $75,000 - $80,000 annually. Full-time employees are entitled to a comprehensive suite of health and wellness benefits, including a 401(k) plan with company matching, paid vacation, sick leave, and company holidays.

Your Responsibilities:

- Maintain a safe and efficient operation through subordinate staff to enhance operational effectiveness and cost-efficiency.
- Ensure customer service standards are consistently met and contractual obligations are executed.
- Enforce company safety and health regulations.
- Ensure compliance with FAA, TSA, IATA, ATA, U.S. Customs, airport authority, and company regulations.
- Monitor adherence to ATA 103 Fuel Quality Control Specifications, NFPA 407, and FAR Part regulations.
- Supervise time and attendance tracking, managing staff to minimize overtime reliance.
- Regularly communicate with customers, airport authorities, and government agency representatives.
- Provide coaching, counseling, and disciplinary actions for employees violating company policies.
- Collaborate with branch administrative personnel to review operational and sales reports to assess service adequacy and implement necessary changes.
- Achieve key performance indicators (KPIs) related to location, employee, and aircraft incidents/accidents.
- Meet KPIs for on-time performance and financial performance at the location.

Your Profile:

- Preferred: College Level Degree
- Minimum of eight years of experience in into-plane operations, with at least five years in a managerial capacity required.
- Strong organizational skills and attention to detail.
- Ability to read, analyze, and interpret various business documents, technical procedures, and government regulations.
- Capability to address practical problems and manage a variety of abstract and concrete variables.
- Valid driver's license required.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

What We Offer:

  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we champion diversity, equal opportunity, and the strength of our values to propel our success. We are dedicated to fostering a workplace that promotes inclusion, where all qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and become part of a team that connects the world of aviation.