Healthcare Transport Coordinator

2 weeks ago


Upper Marlboro, Maryland, United States University of Maryland Medical System Full time
Job Overview

Company Overview:
The University of Maryland Medical System is dedicated to enhancing healthcare access and quality for the community. Our facility is designed to offer comprehensive medical services and support the well-being of our patients.

Position Summary

The Patient Transporter is responsible for the safe and efficient movement of patients throughout the medical facility. This role involves transporting patients to various departments, including nursing units, operating rooms, rehabilitation, and imaging services. Additionally, the transporter is tasked with delivering essential equipment, supplies, and correspondence to designated areas.

Key Responsibilities:
  • Expertly operates transport equipment such as wheelchairs, stretchers, and IV pumps.
  • Ensures adherence to equipment maintenance protocols and promptly reports any malfunctions.
  • Verifies patient identity by cross-referencing transport requests with ID bands and medical records.
  • Utilizes proper body mechanics during patient transfers to ensure safety.
  • Completes transports in a timely manner and maintains accurate documentation of activities.
  • Delivers mail and other items efficiently when assigned.
Customer Service Excellence:
  • Interacts with patients and staff in a courteous and professional manner, maintaining eye contact and a respectful demeanor.
  • Follows established communication protocols, introducing oneself and addressing customer needs effectively.
  • Responds to inquiries and concerns promptly, striving for immediate resolution.
  • Maintains confidentiality of patient information in all interactions.
  • Proactively offers assistance and facilitates connections with other staff when necessary.
Team Collaboration:
  • Provides support to colleagues and departments as needed.
  • Takes ownership of problem-solving and meets deadlines consistently.
  • Addresses conflicts directly and seeks assistance when required, maintaining professionalism.
  • Respects colleagues' time and communicates effectively regarding attendance.
Professional Communication:
  • Maintains professionalism in all forms of communication, adhering to facility protocols.
  • Minimizes personal cell phone use in patient care areas.
  • Answers phone calls promptly, introducing oneself and offering assistance.
Self-Management:
  • Engages in ongoing education and training to enhance skills and knowledge.
  • Complies with the dress code and displays identification appropriately.
  • Completes all assignments within designated timeframes.
  • Follows safety and infection control guidelines diligently.
Qualifications:
  • Education: Entry-level position.
  • Experience: Previous experience in a healthcare setting as a transporter or nursing aide is preferred.

All information will be kept confidential in accordance with EEO guidelines.



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