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Service Coordinator

2 months ago

Upper Marlboro, Maryland, United States Fellowship Square Foundation Full time
About the Role

Fellowship Square Foundation is seeking a highly skilled and compassionate Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in assisting older adults and their families in accessing community resources and federal benefits that are essential to healthy aging.

Key Responsibilities
  • Assist residents in accessing help by providing referrals to service providers and assisting with application procedures.
  • Monitor the provision of ongoing and supportive services to residents from community agencies to ensure appropriateness for the needs of the households.
  • Offer interventions to stabilize residents needing food, medical, immigration, financial assistance, or maintenance assistance.
  • Build a network of community resources such as county government, service providers, agencies, educational institutions, non-profits, community leaders, faith-based organizations, and other housing providers.
  • Stay abreast of professional standards by attending meetings, workshops, and conferences.
  • Keep current regarding available community resources, and federal, state, and local programs.
  • Fulfill education and training requirements set by HUD.
  • Research new resources that are beneficial to residents; coordinate presentations, workshops, life skills development, and presentations for residents.
  • Assist residents in building informal support networks through resident councils, committees, family, and friends.
  • Fulfill reporting requirements for state and federal agencies.
  • Follow mandated reporting requirements according to adult and child protective state statutes.
  • Maintain resident files and information documentation in a secure location, to ensure HIPPA and HUD security regulations related to privacy and confidentiality.
  • Collaborate with the Fellowship Square Volunteer Coordinator to identify volunteer opportunities to help meet residents' needs and interests.
  • Maintain accurate and timely documentation on all services provided; provides written quarterly reports to the Board of Directors.
Requirements
  • Bachelor's degree in social work, Gerontology, Psychology, or Counseling required.
  • Minimum of 2-4 years of experience in social service delivery with the senior population, nonelderly disabled, or related area.
  • 36 training hours of classroom/seminar time before hiring or completed within 12-months of initial hire date covering: The Aging Process, Elder Services, Disability Services, Federal and Applicable State Entitlement Programs (covering both the elderly and people with disabilities), legal liability issues relating to providing service coordination, medication/substance abuse, mental health issues, strategies for communicating effectively in difficult situations, and strategies for dealing with cognitive impairments.
  • Experience and passion for working with seniors.
  • Ability to provide a high quality of customer service.
  • Strong interpersonal and organizational skills.
  • Proven ability to work independently.
  • Ability to interact with a diverse population of clients in terms of economic status, ethnicity, and cultural background.
  • Proficiency with MS Office.
  • Completion of satisfactory background check is a condition of employment.
Core Competencies
  • Comprehensive Knowledge of Social Services.
  • Strong understanding of available social services, benefits programs, and community resources that support elderly residents.
  • Resident Advocacy and Support: Proven ability to advocate for residents' needs and assist them in navigating healthcare, financial, and social service systems.
  • Assessment and Evaluation Skills: Proficiency in conducting assessments to identify residents' needs and developing personalized service plans.
  • Case Management Expertise: Experience in case management, including maintaining detailed records, follow-ups, and coordinating services for residents.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with residents, families, and service providers.
  • Crisis Intervention and Problem-Solving Abilities: Ability to manage crises and resolve conflicts, ensuring residents' well-being and safety.
  • Knowledge of Aging and Elderly Services: Familiarity with aging-related issues, elder care practices, and supportive services for seniors.
  • Compliance with HUD Regulations: In-depth knowledge of HUD regulations, particularly those related to the HUD 202 program, and ensuring compliance in all service delivery aspects.
  • Collaborative Team Player: Ability to work collaboratively with property management, healthcare providers, and community organizations to enhance resident services.
  • Organizational and Time Management Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities efficiently.