Hotel Front Desk Representative
2 days ago
Hotel Front Desk Agent Job Summary
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at La Quinta Inn & Suites, Salt Lake City Airport. As a Hotel Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities:
- Communicate effectively with housekeeping to ensure guest rooms are ready and meet the highest standards.
- Handle customer complaints in a professional and empathetic manner.
- Perform regular bookkeeping duties, including updating guest information and managing room bookings.
- Provide a warm welcome to guests, check them in, and check them out, ensuring accurate key and room number distribution.
- Manage room bookings in-person, online, and through incoming calls, responding to guest inquiries about available rooms, amenities, room rates, special requests, and rewards programs.
Requirements:
- Working knowledge of Microsoft Office and reservation management systems.
- High school graduate, GED recipient, or equivalent.
- Excellent time management, organizational, customer service, and interpersonal skills.
- Comfortable taking telephone calls and mitigating stressful situations.
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
Compensation: $14 - $14.50 hourly
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