Hotel Front Desk Representative

2 days ago


Salt Lake, Utah, United States La Quinta Inn & Suites , Salt Lake City Airport Full time

Hotel Front Desk Agent Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at La Quinta Inn & Suites, Salt Lake City Airport. As a Hotel Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities:

  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet the highest standards.
  • Handle customer complaints in a professional and empathetic manner.
  • Perform regular bookkeeping duties, including updating guest information and managing room bookings.
  • Provide a warm welcome to guests, check them in, and check them out, ensuring accurate key and room number distribution.
  • Manage room bookings in-person, online, and through incoming calls, responding to guest inquiries about available rooms, amenities, room rates, special requests, and rewards programs.

Requirements:

  • Working knowledge of Microsoft Office and reservation management systems.
  • High school graduate, GED recipient, or equivalent.
  • Excellent time management, organizational, customer service, and interpersonal skills.
  • Comfortable taking telephone calls and mitigating stressful situations.
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.

Compensation: $14 - $14.50 hourly



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