Front Desk Representative

5 days ago


Salt Lake, Utah, United States The Grand America Hotel Full time

We are seeking a skilled and courteous Hotel Front Desk Agent to serve as the first point of contact for our guests and manage all aspects of their accommodation at The Grand America Hotel.

  • Key Responsibilities:
  • Register guests, manage reservations, and provide information about rooms, rates, and amenities to ensure a seamless guest experience.
  • Facilitate guest check-in and check-out procedures, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
  • Process cash transactions, manage guest accounts, and maintain accurate hotel records to present timely and precise hotel charges upon check-out.
  • Courteously answer inquiries, accept reservations, and use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
  • Maintain good customer relations by staying up-to-date on in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
  • Control cash transactions, maintain personal bank responsibility, and perform other duties as assigned by management.
  • Process guest mail, messages, and faxes to ensure timely and accurate delivery.

Requirements:

  • Experience in hotel management systems, such as OPERA, is preferred.
  • Excellent communication, interpersonal, and customer service skills are essential.
  • Ability to work as part of a team, follow instructions, and meet the physical demands of the job, including standing for 8 hours of scheduled shift.


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