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Front Desk Representative

2 months ago

Salt Lake, Utah, United States Driftwood Hospitality Management Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Driftwood Hospitality Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Welcome and serve guests in person and over the phone, ensuring that their needs are met and exceeded.
  • Operate the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Process transactions, handle cash and credit card payments, and maintain a high level of accuracy in all financial transactions.
  • Work effectively as part of a team, communicating with colleagues and management to ensure seamless operations and exceptional guest service.

Requirements

  • Excellent English communication skills, with the ability to read, write, and speak fluently.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Basic computer skills, with experience using software and technology to manage front desk operations.
  • Ability to lift or move up to 20 pounds, with regular movement and standing throughout the shift.
  • Flexibility to work varying shifts, including nights, weekends, and holidays.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.
  • Comprehensive training and support to ensure success in the role.

About Us

Driftwood Hospitality Management is a leading hospitality company, dedicated to delivering exceptional service and creating memorable experiences for our guests. We are committed to fostering a diverse and inclusive workplace, where all employees feel valued and supported.