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Front Desk Associate

2 months ago

Salt Lake, Utah, United States Huntington Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Huntington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Greet and welcome guests, providing a warm and friendly atmosphere
  • Assign rooms and keys, ensuring accuracy and efficiency
  • Manage daily arrivals and departures, including groups, and maintain accurate records
  • Prepare guest folios and collect payment, following established procedures
  • Provide accurate and descriptive hotel information to guests and callers, including hours of operation, guestroom features, and local area information
  • Anticipate guest needs and offer assistance, using aggressive hospitality skills to ensure a positive experience
  • Perform other duties as assigned, including handling mail, messages, and faxes, and arranging transportation
Requirements
  • High School diploma or G.E.D. certificate
  • Customer service background and hotel front desk experience preferred
  • Ability to read and interpret documents, including safety rules and procedure manuals
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.