Client Support Specialist

2 weeks ago


Fresno, California, United States Jobot Full time
About Us:

We are a reputable firm in the construction sector, dedicated to excellence in service and employee satisfaction. Our organization prides itself on a supportive culture, clear career progression, and comprehensive benefits, including retirement plans.

Why Consider This Opportunity?
  • Reports directly to the Customer Service Manager.
  • Comprehensive benefits package with 401k matching.
  • Established and successful company with a long history.
  • Potential for advancement to Customer Service Lead.
  • Collaborative and team-focused environment.
  • Standard working hours from Monday to Friday, 8 AM to 5 PM.
  • Manage designated accounts with a focus on personalized service.
  • Experience in home warranty services is highly valued.


Position Overview:

We are seeking a dedicated and skilled Permanent Customer Service Representative to enhance our team within the construction industry. The ideal candidate will demonstrate a strong history of delivering outstanding customer service, along with proficiency in data management and scheduling. This role offers a full-time commitment with competitive compensation and benefits.

Key Responsibilities:
  • Address customer inquiries through various channels, maintaining a positive and professional demeanor.
  • Ensure accurate entry of customer data into our systems and upkeep of customer records.
  • Organize appointments and liaise with different departments to guarantee project timelines are met.
  • Track project developments and relay updates to clients.
  • Efficiently resolve customer issues and complaints.
  • Work collaboratively with colleagues to foster customer satisfaction and project success.
  • Provide support with administrative duties as required.

Qualifications:
  • At least 2 years of experience in customer service, data entry, and scheduling.
  • Strong communication and interpersonal abilities.
  • Exceptional attention to detail and organizational skills.
  • Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Proficient in Microsoft Office and familiar with CRM systems.
  • Knowledge of the construction field is advantageous but not mandatory.
  • High school diploma or equivalent; some college coursework is beneficial.

If you possess a proactive attitude and a commitment to delivering exceptional customer service within the construction industry, we encourage you to explore this promising opportunity. We foster a collaborative work atmosphere that supports professional growth and development.



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