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Client Support Specialist

2 months ago

Fresno, California, United States Turning Point of Central California Full time

About Turning Point of Central California, Inc.

Established in 1970, Turning Point of Central California, Inc. has dedicated over five decades to enhancing lives throughout California. Our comprehensive services span Mental Health, Community Corrections, Children's Services, Housing Programs, Recovery Services, and Substance Abuse Disorders, among others. We are committed to empowering individuals to achieve their fullest potential and foster enduring change.

POSITION OVERVIEW

The Client Support Specialist, under the supervision of the Program Director, plays a crucial role in overseeing and assisting clients at the Golden State Triage Center, a residential facility catering to homeless adults.

KEY RESPONSIBILITIES

  1. Supervise and monitor the facility's operations.
  2. Ensure that the fundamental needs of program participants (nutrition, hygiene, accommodation) are adequately addressed.
  3. Maintain written documentation of client activities.
  4. Record rounds, counts, and inspections using designated forms.
  5. Manage incoming calls and visitor access.
  6. Conduct client intakes.
  7. Provide crisis intervention and facilitate conflict resolution.
  8. Document concerns through incident reports.
  9. Organize recreational and life skills activities for clients.
  10. Perform clerical tasks and general office duties as required.
  11. Execute routine cleaning tasks as necessary.
  12. Respond swiftly and effectively in emergency situations.
  13. Physical presence within the program is essential.

QUALIFICATIONS

  1. High school diploma or GED is required.
  2. Preferred: Two years of experience in client supervision.
  3. Current certification in emergency first aid and CPR is preferred.
  4. Ability to document communications, behaviors, and routine events clearly and accurately.
  5. Capable of visually monitoring the resident population.
  6. Conduct perimeter and room inspections.
  7. Basic proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, Office 365, Teams, Zoom, and other communication platforms.
  8. Must pass a criminal background check.
  9. Must pass a pre-employment drug screening and TB test.

BENEFITS OFFERED

  • Competitive Pay Rate: Class 100 ($20.63/hour)
  • On-the-job training with opportunities for professional and career development.
  • A rewarding work environment with significant potential for career advancement.
  • Build meaningful relationships with colleagues and the individuals we support.
  • A family-oriented workplace culture.
  • Mileage reimbursement for travel-related expenses.

Turning Point of Central California, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by law.

We also consider qualified applicants with a criminal history in accordance with the California Fair Chance Act.