Sales Management Assistant

2 weeks ago

San Jose, California, United States Tapestry, Inc. Full time
Assistant Store Manager I

Coach

Location: Gilroy, CA, US

Position Overview

The Assistant Store Manager at Coach exemplifies a profound understanding of business dynamics, driving sales performance through effective employee training and guidance. This role requires a strategic approach to enhance operational efficiencies while ensuring adherence to Coach's standards and competencies. The individual will function as a versatile team member, capable of adapting to various roles within the store environment.

Key Responsibilities:

Sales Management
  1. Aligns decisions with organizational goals in collaboration with the Store Manager, ensuring they reflect the company's priorities and values.
  2. Formulates sales strategies and initiatives to foster growth across all product categories; communicates objectives to the team and consistently monitors store performance.
  3. Holds the management team accountable for their productivity and contributions to overall performance.
  4. Implements a client engagement strategy to achieve business objectives in partnership with the Store Manager.
  5. Stays informed about market trends that may influence business performance and aids in executing sales strategies.
  6. Promotes Coach's Guide to Style, ensuring all team members adhere to brand expectations.
  7. Acts as a brand representative within the community to enhance customer loyalty and business growth.
  8. Addresses customer concerns promptly and proactively, collaborating with the Store Manager or District Manager as necessary.
  9. Fosters long-term customer relationships through team development.
  10. Takes initiative and demonstrates accountability for personal and team results.
  11. Collaborates with Store/District Manager to meet business needs effectively.
  12. Ensures completion of daily tasks without compromising service quality.
  13. Approaches challenges directly and takes corrective action when needed.
  14. Builds trust and rapport with colleagues and advocates for the brand.
  15. Welcomes constructive feedback and sets personal and team goals to enhance performance.
  16. Empowers team members through delegation.
  17. Creates a positive and enthusiastic work environment aligned with the company's vision.
  18. Recognizes and appreciates individual contributions.
Operational Excellence
  1. Evaluates team performance, providing timely feedback and creating development plans in partnership with the Store Manager.
  2. Addresses performance issues using effective communication and coaching techniques.
  3. Complies with all retail policies and procedures, including those related to operations and point of sale.
  4. Utilizes Coach's tools and technology to enhance service and operational efficiency.
  5. Participates in recruitment, interviewing, and onboarding processes, working with the Store Manager to cultivate top talent.
  6. Manages daily operational tasks in accordance with Coach standards, including sales expectations, payroll, and loss prevention.
  7. Demonstrates strong business insight, forecasting needs in collaboration with the Store Manager.
  8. Maintains communication with the Lead Supervisor and Store Manager.
  9. Ensures the store's interior and exterior are well-maintained, coordinating with corporate for necessary improvements.

Essential Competencies:

  1. Results Orientation: Consistently exceeds performance goals and drives results.
  2. Customer Commitment: Dedicated to meeting customer needs and building effective relationships.
  3. Innovative Thinking: Generates unique ideas and connects disparate concepts.
  4. Interpersonal Skills: Builds rapport and maintains effective relationships across all levels.
  5. Adaptability: Learns quickly and embraces change, using experiences to improve.
  6. Persistence: Demonstrates energy and determination to achieve goals.
  7. Comfort with Uncertainty: Effectively navigates change and ambiguity.
  8. Strategic Insight: Anticipates future trends and consequences accurately.
  9. Team Building: Fosters a collaborative team environment and shares successes.
  10. Courageous Leadership: Provides direct and actionable feedback to team members.

Qualifications:

  1. Experience: 1 to 3 years of management experience in a luxury retail environment preferred.
  2. Education: High school diploma or equivalent; college degree preferred.
  3. Technical Skills: Proficient in MS Office and retail management systems.
  4. Physical Requirements: Ability to perform tasks at a fast pace and communicate effectively with customers and team members.
  5. Schedule Flexibility: Willingness to work a flexible schedule, including nights and weekends.

This job description serves as a general overview of the responsibilities and qualifications for the Assistant Store Manager I position at Coach, a brand under Tapestry, Inc. It is not an exhaustive list of all duties and requirements.

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