Operations Supervisor
1 week ago
At PARTNERS Staffing, we are seeking an experienced Operations Supervisor to lead our Concierge Services team. This is a key leadership role that requires a strong understanding of customer service, team management, and business operations.
The estimated salary range for this position is $75,000 - $100,000 annually, depending on experience. The ideal candidate will be based in the Washington, DC Metro area.
About the Role:
- This senior leadership position is responsible for overseeing the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with our facility's standards.
- The successful candidate will have a proven track record of successfully leading customer service teams and driving business growth through exceptional leadership and strategic planning.
- You will supervise the work of Concierge Services with responsibility for the overall presentation of residential and commercial properties.
- A strong understanding of contract management and excellent communication skills are essential for this role.
Responsibilities:
- Develop the pre-opening concierge operations of commercial and residential properties
- Design and implement SOPs and routine maintenance schedules
- Lead departmental hiring and onboarding, talent development, coaching, and training needs coordination
- Account for personnel issues, salary merits, and recognition efforts within company policy and guidelines
- Direct long-range planning and establish broad program goals and objectives
Requirements:
- Professional experience in concierge management or a related field
- Strong leadership skills, with the ability to motivate and inspire high-performing teams
- Able to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibility
- Experience in forecasting & scheduling, daily reviews and analysis of operating results
- Proficiency in the use of computer programs i.e. Microsoft Office Suite
- Excellence in verbal and written communication skills
- Proven record in mentoring and leading a successful team
- Excellent time management skills to prioritize tasks effectively
- Strong hospitality skills with a focus on delivering exceptional customer service
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