Guest Service Lead

4 weeks ago

Ann Arbor, Michigan, United States Nothing Bundt Cakes - 295 Full time
Job Summary

The Guest Service Lead at Nothing Bundt Cakes - 295 is responsible for creating a warm and welcoming environment for guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes. This role is a key part of our team, working alongside the Bakery Assistant Manager and team members to create the highest-quality cakes and a superior guest experience.

Key Responsibilities
  • Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
  • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
  • Partner with the Bakery Assistant Manager in leading all aspects of frosting production, training, work environment, P&L management, and inventory control.
  • Support the Bakery Assistant Manager in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • Ensure our product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and our policies and procedures.
  • Assist the Bakery Assistant Manager in executing operational and administrative responsibilities, including cake production plans, productivity goal setting, team scheduling, supply ordering, and labor reporting.
  • Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
Requirements
  • Demonstrate an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Have the ability to delegate tasks, communicate clear expectations, direct others' work, and manage performance.
  • Be highly organized and resourceful, able to balance multiple priorities, and demonstrate strong follow-up skills.
  • Possess strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Assist other departments when necessary.
  • Demonstrate strong learning agility, with a passion to grow and excel.
  • Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Be able to perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Be comfortable with new technology and able to operate a point-of-sale system.
  • Understand basic arithmetic and be able to perform calculations when needed and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Benefits
  • 50% off all cake products.
  • Medical, Dental, and Vision Benefits (Full Time Employees).

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