Guest Services Specialist

4 weeks ago


Ann Arbor, Michigan, United States University of Michigan Full time
Job Summary

The Division of Public Safety and Security (DPSS) at the University of Michigan is seeking a Guest Services Specialist to join our team. As a key member of our department, you will provide exceptional customer service and security screening to staff, patients, families, and visitors. Your primary responsibility will be to create a safe and welcoming environment for our community, ensuring that everyone feels valued and respected.

Responsibilities
  • Provide customer service and support to staff, patients, families, and visitors
  • Conduct security screenings and create ID badges
  • Assist with way-finding, parking validation, and other requests
  • Monitor the environment and report any suspicious activity
  • Participate in emergency response and provide assistance during crises
Requirements
  • High school diploma or equivalent and at least six months of customer service experience
  • Demonstrated commitment to a respectful and inclusive environment
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Proficiency in standard business software applications
What We Offer

The University of Michigan offers a comprehensive benefits package, including generous time off, a retirement plan, and tuition support. As a Guest Services Specialist, you will be part of a dynamic team that values diversity, equity, and inclusion. We are committed to creating a safe and welcoming environment for all members of our community.


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