Shift Supervisor

3 weeks ago


Ann Arbor, Michigan, United States Rensko Holdings Full time

Shift Supervisor Role

Rensko Holdings is seeking a skilled Shift Supervisor to oversee daily operations at our Tim Hortons location. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, maintaining high standards of cleanliness and product quality, and driving sales and transactions during your shift.

Key Responsibilities:

  • Lead by example, demonstrating a commitment to treating every team member and guest with respect and professionalism.
  • Assist the Restaurant Manager in recruitment and retention strategies, as well as provide ongoing direction and feedback to team members.
  • React promptly to issues requiring attention during the shift, ensuring a smooth and efficient operation.
  • Train, orientate, and monitor new team members, utilizing our training program and feedback binder.
  • Report team member performance to management, highlighting positive and negative trends.
  • Assist in ensuring optimal team member coverage at all times, working various positions during busy periods to maintain exceptional service levels.

Hospitality Management

  • Lead by example, demonstrating a commitment to exceptional guest service and reinforcing positive hospitality behaviors with team members.
  • Respond to guest inquiries in a friendly and timely manner, maintaining a sense of urgency and professionalism.
  • Address guest service complaints promptly, resolving issues and turning negative situations into positive outcomes.

Operations Management

  • Comply with all applicable legislation and operating standards, ensuring a safe and efficient work environment.
  • Ensure all product and packaging is properly merchandised and stocked, maintaining high standards of quality and presentation.
  • Responsible for shift cash procedures, maintaining accuracy and attention to detail.
  • Maintain operational efficiency through the use of positioning charts and other tools.
  • Supervise team members to ensure primary and secondary duties are completed, promoting a culture of accountability and teamwork.
  • Ensure all restaurant policies are followed during the shift, including cash policies, meal and break policies, and food safety policies.
  • Stay up-to-date on all new information and initiatives, attending training sessions and meetings as required.
  • Assist the Restaurant Manager in driving sales and transactions during your shift, promoting a culture of excellence and customer satisfaction.

Health & Safety

  • Comply with occupational health and safety legislation, ensuring a safe and healthy work environment.
  • Know, understand, and follow safe work practices and procedures, utilizing personal protective equipment as required.
  • Report all injuries, illnesses, accidents, and safety incidents to management, highlighting areas for improvement.
  • Ensure health and safety policies are followed during the shift, including documentation and reporting of any work-related injuries or accidents.

Postural & Physical Demands Requirements

  • Frequent reaching above waist, chest, and shoulder level, as well as below waist level.
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.).
  • Continuous standing on tiled surfaces for all tasks.
  • Ability to stand for long periods without a break.
  • Frequent hip flexion while walking for all tasks.
  • Occasional lifting of boxes of supplies/products weighing from


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