Lead Coffeehouse Team Member

1 week ago


Ann Arbor, Michigan, United States Sweetwaters Coffee & Tea Full time

We are seeking a highly motivated and charismatic Leader to join our team as a Cafe Shift Manager at Sweetwaters Coffee & Tea. As a Cafe Shift Manager, you will be responsible for building sales through exceptional product execution, guest service, and team management. You will also ensure that our coffee, tea, and espresso drinks are prepared to the highest standards and that our cafe remains clean and inviting at all times.

Responsibilities
  • Sales and Revenue Growth: Drive sales through exceptional product knowledge, guest service, and team management.
  • Coffee and Beverage Preparation: Ensure that all coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
  • Team Leadership: Lead the team to meet sales goals during every shift, and provide guidance on guest service, product quality, merchandising, cleanliness, and food safety.
  • Guest Service: Provide friendly, accurate, and efficient guest service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Cash Handling and Operations: Execute accurate and proper cash handling procedures, and ensure that the cafe remains clean, organized, and inviting at all times.
  • Product Knowledge: Maintain and communicate your knowledge of our coffee, teas, and other products, and provide recommendations to guests.
  • Inventory and Supplies: Support the General Manager in preparing and submitting weekly orders, and completing monthly inventory counts and mark-out tracking.
Requirements
  • Food Service Experience: Previous experience in the food service industry.
  • Sales Experience: Proven sales experience, with a track record of driving sales growth and meeting targets.
  • Guest Service Skills: Strong guest service skills, with the ability to provide friendly, accurate, and efficient service to guests.
  • Availability: Must be available to work a minimum of 15 hours per week, with some weekend availability.
  • Physical Demands: Ability to lift and move up to 50 pounds.
Education and Training
  • High School Diploma or Equivalent: High school diploma or equivalent required.
Benefits
  • Competitive Salary: $16.00-$17.00 per hour, with opportunities for professional advancement in our growing company.
  • Benefits Package: Comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development.
  • Training and Development: Access to general management training and development programs, with opportunities for career advancement.

At Sweetwaters Coffee & Tea, we are committed to providing an exceptional experience for our guests, and we are seeking a highly motivated and charismatic leader to join our team as a Cafe Shift Manager. If you are passionate about delivering exceptional guest service, driving sales growth, and leading a high-performing team, we encourage you to apply for this exciting opportunity.


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