Funeral Service Assistant

4 weeks ago


Ann Arbor, Michigan, United States Service Corporation International Full time
Job Summary

As a Funeral Service Assistant at Service Corporation International, you will play a vital role in ensuring the smooth execution of funeral services. Your responsibilities will include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, and driving family members. You will also assist with the preparation of the deceased and casket, and may serve as a pallbearer. Additionally, you will provide funeral services information, answer questions, and provide programs to visitors.

Key Responsibilities

Prepare casket and deceased for visitation or funeral services
Assist with lifting deceased
Prepare rooms for various services, including setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
Greet visitors, provide programs, answer questions, and provide funeral services information
May serve as pallbearer
May drive families to cemetery site
Following services, removal, cleaning, and proper storage of company property, as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers

Office Assistance

Courteously answer phones, screen callers, and take 'first call' information
Notify staff members when appointments arrive and escort guests to appropriate room
Maintain reception area and refreshments, including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming
Review a variety of documents for accuracy
Data entry of document information into proprietary systems
Receive deliveries
Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom tasks

Driver and Vehicle Maintenance

Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination, which may include family's residence, care center, or funeral home
May transport the deceased to funeral home
Wash, vacuum, and clean vehicles to ensure vehicle is presentable
Fuel vehicles as necessary, following safety guidelines and expenditure processes

Requirements

High School Diploma or equivalent
Valid state-issued driver's license with an acceptable driving record
No prior work experience required, but funeral industry experience is preferred

Work Environment

Work indoors and outdoors during all seasons and weather conditions
Professional dress is required when in contact with families
Drive company-owned vehicles, with and without passengers, in surrounding community with varying traffic conditions

Work Postures

Frequent, continuous periods of time standing, up to 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Ability to lift up to 50 pounds; push/pull up to 200 pounds
Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage

Work Hours

Working beyond 'standard' hours, including weekends, nights, and holidays
Local travel

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