Customer Service Lead

3 weeks ago


Ann Arbor, Michigan, United States Burlington Full time
Customer Service Lead

Burlington is seeking a skilled Customer Service Lead to join our team. As a key member of our management team, you will be responsible for ensuring efficient service at the front of lines. Your duties will include directing cashier coverage, communicating promotions and company updates, and monitoring transactions. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines to ensure efficient service
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for team members


About Burlington
Burlington is a leading off-price department store offering a wide selection of merchandise at discounted prices. We are committed to providing our customers with an exceptional shopping experience and value the contributions of our employees in making this possible.

What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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