Pet Resort Customer Service Team Lead

4 weeks ago


Ann Arbor, Michigan, United States BreedAbove Full time
BreedAbove Pet Resort Customer Service Representative Job Description

We are seeking a highly skilled and motivated individual to join our team as the Lead Pet Resort Customer Service Representative. In this role, you will play a crucial part in shaping the customer experience at our resort, ensuring that every interaction is delightful for both pets and their humans.

Key Responsibilities:
  • Provide Exceptional Customer Service: Set the standard for your team and ensure consistent delivery of top-notch care.
  • Lead by Example: Foster a positive and collaborative work environment that promotes exceptional service.
  • Mentor and Train: Ensure customer service representatives have the knowledge and skills to exceed customer expectations.
  • Service Expertise: Demonstrate a deep understanding of our services and guide the team in recommending tailored solutions for our clients.
  • Cleanliness and Hygiene: Maintain a strong focus on cleanliness and hygiene standards, ensuring the resort remains a safe and healthy haven for pets.
  • Team Liaison: Act as a liaison between the customer service team and other departments, promoting seamless communication and teamwork.

As a member of our team, you will enjoy benefits including health insurance, dental insurance, vision insurance, paid time off, and tips. This is an opportunity to enhance your leadership skills, work in a fun and dynamic environment, and create exceptional experiences for our furry guests and their devoted human companions.

Location: Ann Arbor, MI



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