Patient Engagement Coordinator

3 weeks ago


Hackettstown, New Jersey, United States Atlantic Health System Full time

Position Overview:

Atlantic Health System is in search of a Per Diem Patient Experience Liaison for the Greeter/Screener Department. This role is essential in ensuring a welcoming environment for patients and visitors.

Key Responsibilities:

  • Greet patients, guests, and visitors warmly upon their arrival.
  • Utilize Epic software to assist guests in locating patient units and room numbers.
  • Facilitate vendor check-ins and coordinate with security as needed.
  • Manage incoming calls and direct them appropriately.
  • Maintain a log of visitor exceptions to comply with regulatory standards.
  • Ensure compliance with social distancing measures in waiting areas.
  • Coordinate the delivery of flowers and gifts to patient rooms.
  • Engage with patients in waiting areas to enhance their experience.
  • Request transport services to assist patients as necessary.
  • Maintain a professional and engaging dialogue with patients and their families to foster extraordinary experiences.
  • Adhere to organizational policies and procedures consistently.
  • Perform additional tasks as required to support exceptional patient experiences.

Minimum Qualifications:

  • Proficiency in reading, writing, and speaking English is mandatory for a safe environment.
  • A High School Diploma or GED is required, or must be obtained within two years of employment.
  • An Associate's or Bachelor's Degree is preferred.

Experience Requirements:

  • 1-2 years of experience in customer service, healthcare, or hospitality is preferred.

About Atlantic Health System:

Atlantic Health System is committed to delivering the highest quality care to our communities. Our facilities are recognized for their dedication to patient care and employee satisfaction. We have received numerous accolades for our workplace environment and the services we provide.

EEO Statement:

Atlantic Health System, Inc. is an equal employment opportunity employer and adheres to applicable laws to protect applicants and employees from discrimination in various aspects of employment.



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