Patient Experience Liaison

3 days ago


Hackettstown, New Jersey, United States Atlantic Health System Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Liaison to join our team at Atlantic Health System. As a key member of our Greeter/Screener Department, you will play a vital role in ensuring that our patients, guests, and visitors receive exceptional care and service.

Key Responsibilities
  • Welcome patients, guests, and visitors with a warm and friendly smile, setting the tone for a positive experience.
  • Utilize Epic to assist guests in finding the unit and room number of patients they are visiting, ensuring seamless navigation.
  • Assist vendors in signing in and contacting security upon their arrival, maintaining a secure and efficient environment.
  • Answer phones and transfer calls accordingly, providing timely and accurate information.
  • Sign in and track all visitor exceptions for regulatory compliance, upholding the highest standards of care.
  • Monitor waiting areas for social distancing compliance, ensuring a safe and healthy environment for all.
  • Coordinate flower and gift deliveries to patient rooms, adding a touch of warmth and care to our patients' experiences.
  • Round on patients in waiting areas close to the information desk, providing regular updates and support.
  • Contact transport as needed to escort patients to and from the building, ensuring safe and efficient movement.
  • Maintain professional and engaging dialogue with patients and families, providing extraordinary experiences and exceeding expectations.
  • Assure adherence to organizational guidelines, policies, and procedures, upholding the highest standards of care and service.
Requirements
  • High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
  • Minimum 1-2 years of customer service, healthcare, or hospitality experience preferred.
  • Ability to read, write, and speak English fluently.
About Us

At Atlantic Health System, we are committed to delivering exceptional care and service to our patients, guests, and communities. Our team of dedicated professionals is passionate about making a difference in the lives of others, and we are seeking like-minded individuals to join our team.

We offer a comprehensive benefits package, opportunities for professional growth and development, and a collaborative work environment that values diversity, equity, and inclusion.

Join us in our mission to provide extraordinary experiences and make a lasting impact on the lives of others.



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