Patient Services Coordinator

3 weeks ago


Hackettstown, New Jersey, United States Zufall Full time

Position Overview
The Patient Representative (PR) serves as the initial point of contact for individuals entering the Zufall Health Center. This role encompasses answering phone calls, managing patient registration, and conducting intake processes as necessary.

Key Responsibilities
The PR is responsible for guiding patients to their designated areas, addressing inquiries, and clarifying procedures. Additionally, the PR reviews essential documentation and verifies patient eligibility.

Core Duties
- Adhere to all departmental protocols and standards consistently.
- Execute job responsibilities with professionalism and integrity.
- Operate independently while utilizing available resources for problem-solving as required.
- Complete tasks efficiently and punctually.

Maintain confidentiality at all times and collaborate effectively with team members to ensure optimal care and service outcomes. Utilize departmental resources judiciously and communicate in a manner that fosters a positive image of the organization.

Patient Interaction
- Welcome all visitors and direct them appropriately.
- Assist patients and visitors with a friendly demeanor, both in person and over the phone.
- Manage appointment scheduling and respond to inquiries.
- Ensure patients are informed about necessary documentation and appointment details.

Conduct eligibility checks for insurance and handle payment collections, ensuring secure management of funds. Maintain a professional appearance and a tidy workspace, adhering to dress code standards.

Qualifications
- High School diploma required; additional education in medical or insurance fields preferred.
- Minimum of one year of experience in customer service and billing or insurance roles.
- Bilingual in English and Spanish is essential.

Compliance with HIPAA regulations is mandatory, and all staff must be fully vaccinated against flu as a condition of employment. Zufall Health is an equal opportunity employer, welcoming applicants from diverse backgrounds.



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