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Patient Engagement Coordinator
2 months ago
Position Overview:
Atlantic Health System is looking for a dedicated Per Diem Patient Experience Liaison to join our Greeter/Screener Department. This role is vital in ensuring a welcoming environment for all patients and visitors.
Key Responsibilities:
- Greet patients, guests, and visitors warmly as they arrive at our facilities.
- Utilize Epic software to assist guests in locating the appropriate units and room numbers for their visits.
- Facilitate vendor check-ins and coordinate with security for their arrival.
- Manage incoming phone calls and direct them to the appropriate departments.
- Maintain a log of visitor exceptions to comply with regulatory standards.
- Oversee waiting areas to ensure adherence to social distancing protocols.
- Coordinate the delivery of flowers and gifts to patient rooms.
- Engage with patients in waiting areas to enhance their experience.
- Request transport services as needed to assist patients in navigating the facility.
- Maintain a professional and engaging dialogue with patients and their families to foster extraordinary experiences.
- Ensure compliance with organizational policies and procedures.
- Perform additional tasks as necessary to uphold exceptional service standards.
Minimum Qualifications:
- Ability to read, write, and speak English is required to ensure a safe environment for our patients.
- A High School Diploma or GED is required, or candidates must obtain one within two years of employment.
- An Associate's or Bachelor's Degree is preferred.
Experience Requirements:
- 1-2 years of experience in customer service, healthcare, or hospitality is preferred.
About Atlantic Health System:
At Atlantic Health System, we are committed to providing high-quality care to our communities. Our facilities are recognized for their excellence and dedication to patient care. We value our team members and offer numerous opportunities for professional growth and development.
Equal Employment Opportunity:
Atlantic Health System, Inc. is an equal employment opportunity employer and adheres to applicable laws to protect applicants and employees from discrimination in all aspects of employment.