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Patient Experience Liaison

2 months ago


Hackettstown, New Jersey, United States Atlantic Health System Full time
Job Title: Patient Experience Liaison

Atlantic Health System is seeking a Per Diem Patient Experience Liaison for the Greeter/Screener Department at Hackettstown Medical Center and Newton Medical Center. Required hours vary including alternating weekends.

Key Responsibilities:
  • Welcome patients, guests, and visitors by smiling and greeting them as they arrive.
  • Utilize Epic to assist guests in finding the unit and room number of patients they are visiting.
  • Assist vendors in signing in and contacting security upon their arrival.
  • Answer phones and transfer calls accordingly.
  • Sign in and track all visitor exceptions for regulatory compliance.
  • Monitor waiting areas for social distancing compliance.
  • Coordinate flower and gift deliveries to patient rooms.
  • Round on patients in waiting areas close to the information desk.
  • Contact transport as needed to escort patients to and from the building.
  • Maintain professional and engaging dialogue with patients and families to provide exceptional experiences.
  • Ensure adherence to organizational guidelines, policies, and procedures.
Requirements:
  • To provide a safe environment for patients, we require that all candidates must be able to read, write, and speak English.
  • High School Diploma or GED required or will obtain within 2 years of employment.
  • Associate's or Bachelor's Degree preferred.
  • Minimum 1-2 years of customer service, healthcare, or hospitality experience preferred.

Atlantic Health System is committed to providing the highest quality care to our patients and communities. We are dedicated to creating a positive and supportive work environment for our team members. If you are passionate about delivering exceptional patient experiences and are committed to excellence, we encourage you to apply for this role.