eCommerce Sales Specialist

2 weeks ago


New York, New York, United States Golden Touch Group, Inc. Full time

About Golden Touch Group, Inc. We are a family-operated wholesale apparel manufacturer with a legacy of providing fashionable products for nearly fifty years. Our expertise lies in developing private label brands for prominent retailers globally, focusing on apparel for children, teenagers, young adults, and women.

Key Responsibilities:

  • Order Oversight: Monitor orders to guarantee they are processed smoothly and efficiently. Collaborate with vendor compliance, warehouses, and IT to troubleshoot any challenges that arise.
  • Product Launch Management: Ensure timely product launches across major online marketplaces, including Amazon, Walmart, Target, and Macy's, utilizing Channel Advisor and Excel for organization.
  • Catalog and Data Oversight: Manage catalog data across all platforms, ensuring that product listings are comprehensive and informative.
  • Product Enhancement: Analyze each marketplace to identify and rectify any setup issues that may hinder the customer's shopping experience.
  • Product Suppression Management: Handle and resolve product suppressions on each platform, including reviewing listings, determining suppression causes, implementing relisting solutions, and ensuring compliance with regulatory standards in the Amazon system.
  • Photography Coordination: Work alongside the eCommerce Manager and Samples Manager to arrange product photography.
  • Customer Communication: Respond to customer inquiries across all platforms, addressing any issues or concerns. Some situations may require cross-departmental collaboration for resolution.
  • Interdepartmental Collaboration: Partner with various teams, sharing insights from Amazon and educating the organization on the Amazon channel. Disseminate best practices with Amazon teams worldwide.

Qualifications:

  • Minimum of 2 years of experience in eCommerce support
  • At least 2 years of experience working with Amazon (1P or 3P)
  • Familiarity with Channel Advisor (Rithim) is advantageous
  • Knowledge of other e-commerce platforms is a plus
  • Strong proficiency in reporting tools and performance metrics
  • Advanced skills in the MS Office suite
  • Results-oriented with a strong attention to detail
  • Excellent communication abilities and a collaborative mindset
  • Capacity to manage multiple projects concurrently while adhering to deadlines and maintaining quality
  • Ability to work autonomously and accomplish tasks with minimal oversight

Golden Touch Group, Inc. is an Equal Opportunity Employer that values diversity in the workplace and does not discriminate based on various factors. Our salary range is between $40K and $60K, with flexibility based on individual expertise and experience in the field. Considerations include relevant experience, tenure, internal salary benchmarks, performance, and location.



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