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eCommerce Sales Specialist

2 months ago

New York, New York, United States Golden Touch Group, Inc. Full time

Welcome to Golden Touch Group, Inc. We are a family-owned wholesale apparel manufacturer that has been delivering trendy products for almost half a century. Our focus is on creating private label brands for major retailers worldwide, specializing in clothing for children, teenagers, young adults, and women.

Key Responsibilities:

  • Order Oversight: Monitor orders to ensure they are processed smoothly and efficiently. Collaborate with vendor compliance, warehouses, and IT to resolve any issues that may arise.
  • Product Launch Management: Responsible for timely product launches across various key marketplaces such as Amazon, Walmart, Target, and Macy's utilizing Channel Advisor and Excel spreadsheets.
  • Catalog and Data Oversight: Manage catalog data across all platforms, ensuring that listings are comprehensive and informative.
  • Product Enhancement: Evaluate each marketplace to identify and rectify any setup issues that could impact the customer's shopping experience.
  • Product Suppression Management: Handle and resolve product suppressions on each marketplace, including analyzing listings, identifying suppression reasons, implementing relisting solutions, and ensuring compliance and regulatory information is current in the Amazon system.
  • Photography Coordination: Work alongside the eCommerce Manager and Samples Manager to arrange product photography.
  • Customer Interaction on Marketplaces: Respond to customer inquiries across all platforms and resolve any issues or concerns, collaborating with various teams as necessary.
  • Cross-Department Collaboration: Engage with different departments, sharing insights about Amazon and educating the organization on the Amazon channel. Disseminate best practices with Amazon teams globally.

Qualifications:

  • Minimum of 2 years of experience in eCommerce support
  • At least 2 years of experience working with Amazon (1P or 3P)
  • Experience with Channel Advisor (Rithim) is advantageous
  • Familiarity with other e-commerce platforms is a plus
  • Proficient in reporting tools and performance metrics
  • Highly skilled in the MS Office suite
  • Proactive and results-oriented with strong attention to detail
  • Excellent communication skills and a collaborative mindset
  • Able to manage multiple projects simultaneously while meeting deadlines and maintaining quality
  • Capable of working independently and completing tasks with minimal supervision

Golden Touch Group, Inc. is an Equal Opportunity Employer that values diversity in the workplace and does not discriminate based on various factors. Our salary range falls between $40K and $60K, which is flexible based on the individual's expertise and experience in the field. We consider factors such as relevant experience, tenure, internal salary benchmarks, performance, and location.