Service Operations Specialist

2 weeks ago


Manchester, New Hampshire, United States Window World of New Hampshire & Southern Maine Full time
Benefits and Perks

• Competitive weekly compensation.
• Flexible scheduling options.
• Well-organized facility for efficient retrieval of products and materials.
• Paid time off and holidays.
• Supportive family-oriented culture.

Company Overview

Window World of New Hampshire & Southern Maine is a leading provider of exterior remodeling solutions in the region. We are seeking dedicated professionals committed to delivering an exceptional customer experience through our extensive range of residential exterior remodeling offerings.

Our energy-efficient solutions come with industry-leading warranties, ensuring top-notch quality and customer satisfaction.

Our Mission
To merge outstanding quality and craftsmanship with exceptional service at competitive prices.

Job Summary

The role involves maintaining an orderly and clean workspace, visiting client residences to replace window sashes, troubleshooting issues, and addressing customer concerns. Responsibilities include unloading deliveries of windows, doors, and materials, requiring a fundamental understanding of window, door, and siding installation.


Key Responsibilities
  • Manage incoming and outgoing communications with professionalism.
  • Possess a thorough understanding of the organization's products, policies, and services.
  • Address customer inquiries by identifying the root cause of issues, facilitating resolutions, and ensuring timely follow-up.
  • Adhere to established operating procedures.
  • Maintain a tidy and professional work environment.
  • Assist in training and onboarding new team members as needed.

Qualifications
  • Strong work ethic with a keen attention to detail.
  • Adept at multitasking, prioritizing, and managing time efficiently.
  • Exceptional customer service abilities, including active listening and critical thinking.
  • Effective written and verbal communication skills.
  • Willingness to learn new systems and processes.
  • Positive attitude and a collaborative spirit.


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