Customer Service Operations Leader
1 week ago
Position Overview:
The Customer Service Operations Leader is tasked with providing strategic direction and management for the daily functions of the scheduling division within the Language Bank.
Key Responsibilities:
This role encompasses oversight of the team of Language Services Scheduling Specialists, which includes:
1. Conducting interviews and selecting qualified candidates for the scheduling team.
2. Ensuring exceptional customer service standards are met and maintained.
3. Leveraging technology to enhance operational efficiency.
4. Implementing effective scheduling practices to optimize service delivery.
Qualifications:
The ideal candidate will possess strong leadership skills, a background in customer service, and a commitment to excellence in healthcare service delivery.
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