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Healthcare Customer Service Specialist

2 months ago


Manchester, New Hampshire, United States SolutioNHealth Full time

Position Overview:

At SolutionHealth, we are dedicated to providing exceptional care and support to our patients. As a Patient Service Representative, you will play a vital role in ensuring a smooth and welcoming experience for all individuals visiting our facility.

Role Summary:

This position encompasses a variety of clerical responsibilities, primarily focused on front desk operations. You will be the first point of contact for patients, managing tasks such as greeting and registering individuals, answering incoming calls, scheduling appointments, and maintaining accurate patient records.

Key Duties:

  • Welcome and register patients, promptly informing medical personnel of their arrival.
  • Confirm and update patient information, including address and insurance details.
  • Utilize established protocols for referrals, coordinating appointments with specialists and arranging necessary tests.
  • Process prior authorizations for medical procedures in accordance with insurance guidelines.
  • Facilitate patient check-out, collecting payments and scheduling follow-up or specialty appointments as needed.
  • Manage provider schedules to optimize appointment availability and confirm daily bookings.
  • Contribute to the development of efficient registration systems, providing insights to enhance patient care and administrative operations.

Qualifications:

  • Education: High School Diploma or equivalent is required.
  • Experience: Prior experience in a healthcare environment performing similar tasks is preferred.
  • Certification: Not applicable.
  • Technical Skills: Proficient in Microsoft Office Suite.

Benefits Offered by SolutionHealth:

  • Comprehensive health, dental, prescription, and vision coverage for both full-time and part-time employees.
  • Short-term and long-term disability insurance, along with life insurance options.
  • Competitive salary structure.
  • Tuition reimbursement programs.
  • 403(b) Retirement Savings Plan.

At SolutionHealth, we are committed to equal opportunity employment and welcome all qualified candidates to apply, regardless of race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.