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Technical Support Specialist

2 months ago

Redwood City, California, United States Insight Global Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide top-notch technical assistance to our end-users. As a key member of our IT department, you will be responsible for resolving technical issues and ensuring our users have the resources they need to succeed.

Key Responsibilities:
  • Provide technical support to end-users via various communication channels.
  • Record and document customer interactions and escalate complex issues to senior technicians.
Core Duties:
  • Provide first-line technical assistance for hardware, software, peripherals, and networking issues.
  • Resolve basic end-user problems and escalate as necessary.
  • Install, configure, and troubleshoot computing and communication devices and peripherals.
  • Perform system monitoring, scheduling, and maintenance activities.
  • Ensure users have access to the necessary resources.
Requirements:
  • Experience with various operating systems and computing devices.
  • Knowledge of diagnostic techniques for problem troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to provide exceptional client service.
  • Familiarity with ITSM Ticketing systems and remote desktop tools.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.