Technical Support Specialist

5 days ago


Redwood City, California, United States Retell AI Full time
About Retell AI

We're a cutting-edge voice AI platform that's revolutionizing the way businesses interact with their customers. With a strong foundation in AI and a passion for innovation, we're shaping the future of customer experience.

Our team is comprised of experts from top tech companies, and we're backed by leading investors. We're proud to have achieved remarkable growth, reaching $3M in revenue within six months.

The Role

We're seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you'll be responsible for driving customer success initiatives, leading customer communication efforts, and managing a large, active user community.

Key responsibilities include:

  • Developing an in-depth understanding of our platform and assisting clients with onboarding.
  • Driving customer success initiatives for our enterprise customers.
  • Leading customer communication efforts and managing a large, active user community.
  • Gathering, prioritizing, and managing support tickets, working closely with product owners to ensure customer needs are met.
  • Developing internal tools to automate and streamline manual processes.
  • Creating technical content, including blogs and YouTube tutorials, to support and educate our users.
Requirements

To be successful in this role, you'll need:

  • 1+ years of experience in software development or technical support. A technical background is a strong advantage.
  • Bachelor's degree or equivalent practical experience.
  • A proactive, founder-like mindset, eager to take ownership and make a significant impact.
  • Ability to excel in a fast-paced environment, quickly learning and adapting to new challenges.
  • Strong communication and collaboration skills, with the ability to commit to decisions, even in the face of differing opinions.
  • Previous experience in a startup environment is a plus.
  • Previous voice AI development experience is a plus.
What We Offer

We're committed to providing a comprehensive benefits package, including:

  • Competitive salary with an equity package.
  • Comprehensive health insurance coverage.
  • Meal and commute expenses fully covered.
  • Option to reside at the office with your own private bedroom.
  • A spacious and comfortable work environment, complete with unlimited snacks and drinks.
  • A friendly office cat to brighten your day.
  • The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup.


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