IT Field Support Specialist
3 weeks ago
Job Summary
DPR Construction is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our employees and business partners.
Key Responsibilities
- Provide technical support and assistance to employees and business partners
- Diagnose and troubleshoot technical issues with laptops, mobile devices, SaaS platforms, and network devices
- Install and maintain software, hardware, and networks at jobsites and offices
- Record, track, and audit equipment using the established asset management system
- Involved in company-wide IT projects and provide input and deliverables in all phases
- Document best practices and known fixes in the knowledge base
- Provide IT training and provisions assets following established best practices
- Provide relevant input for technical and process improvements
- Liaison with business project estimators and project managers to plan for jobsite IT needs
- Determine, recommend, procure, and execute products or services that best fit the needs of the project teams
Requirements
- AA degree in Computer Science or related field preferred, or equivalent related work experience
- CompTIA A+ and/or Network+ preferred
- CCNA or ECMS (Meraki) certifications a plus
- 5+ years experience in Technical Support role
- ~2+ years experience in a Field Support role
Work Environment
Frequent travel to greater Bay Area job sites and offices. Expected travel to Sacramento office and job sites (not to exceed 3-4 days per month). There may be occasional travel domestically.
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