IT Field Support Specialist

3 weeks ago


Redwood City, California, United States DPR Construction Full time

Job Summary

DPR Construction is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our employees and business partners.

Key Responsibilities

  • Provide technical support and assistance to employees and business partners
  • Diagnose and troubleshoot technical issues with laptops, mobile devices, SaaS platforms, and network devices
  • Install and maintain software, hardware, and networks at jobsites and offices
  • Record, track, and audit equipment using the established asset management system
  • Involved in company-wide IT projects and provide input and deliverables in all phases
  • Document best practices and known fixes in the knowledge base
  • Provide IT training and provisions assets following established best practices
  • Provide relevant input for technical and process improvements
  • Liaison with business project estimators and project managers to plan for jobsite IT needs
  • Determine, recommend, procure, and execute products or services that best fit the needs of the project teams

Requirements

  • AA degree in Computer Science or related field preferred, or equivalent related work experience
  • CompTIA A+ and/or Network+ preferred
  • CCNA or ECMS (Meraki) certifications a plus
  • 5+ years experience in Technical Support role
  • ~2+ years experience in a Field Support role

Work Environment

Frequent travel to greater Bay Area job sites and offices. Expected travel to Sacramento office and job sites (not to exceed 3-4 days per month). There may be occasional travel domestically.


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