Technical Support Engineer
4 days ago
We are seeking a Technical Support Engineer to join our team at US Metro Bank. In this role, you will be responsible for providing technical assistance to our staff, installing and updating software and hardware, and maintaining bank hardware and software.
Key Responsibilities:
- Responding to requests for technical assistance in person, via phone, or electronically
- Installing software and updating hardware
- Support and maintain bank hardware: PCs, printers, scanners, VoIP phones, and other enterprise technology
- Support and maintain bank software: Microsoft Windows and Office, Patching, Fiserv Premier banking software/application, Fiserv Business Analytics, and other banking/financial platforms
- Diagnosing and resolving technical hardware and software issues
- Troubleshoot and resolve issues with printers, scanners, mobile devices, and other peripheral equipment
- Researching questions using available information resources
- Provide technical guidance and training to end-users on software, hardware, and network-related issues
- Following standard IT and helpdesk procedures
- Logging all helpdesk interactions and collaborating with other IT teams to identify and escalate complex issues requiring specialized technical expertise
- Maintaining inventory of various technology-related equipment
- Managing the day-to-day operations of computer networks
- Develop training materials and procedures for end users
- Collaborate with other IT Operation teammates ensuring that they are equipped with the necessary skills, tools, and resources to effectively carry out their responsibilities
- Assist the Head of IT (or other supervisors as assigned) with IT Operations-related and Application Support duties
- Assist the Head of IT (or other supervisors as assigned) with project management and execution
- Handles technical assistance requests to ensure that all daily tasks are completed
- Contribute to the development and maintenance of technical documentation, knowledge base articles, and user manuals
The salary range for this full-time position is $75,000 - $85,000. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
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